She was homeless and could no longer afford Nexium; water and baking soda would have to do for her reflux. If her sister needed to have her toes amputated because her diabetes was so bad, why wasn’t the patient more concerned about her own diet? The candy only cost 50 cents and her food stamps had run out. But why did she stop the metformin if it’s free from Publix? She lost her bus card and had no way to get to Publix.
With each part of the story, her depression became more evident. She tried to commit suicide two months ago, but was unsuccessful; she felt she even failed at dying. She didn’t understand why God kept letting her wake up each morning. Although I’d seen patients with depression most days since I started my rotation, I had never discussed previous suicide attempts. She was the second patient ever to cry to me. I had never seen such hopelessness, and it broke my heart.
Our approach had to change. We were no longer concerned about addressing her acid reflux, arthritis or health maintenance. Our priorities had to be about addressing the most imminent and extreme issues: her suicidal thoughts and diabetes. We had to mobilize the nurses and pharmacy in order to obtain her free metformin in the clinic that day, before the pharmacy closed and her JO2 coverage ran out, and before she fell to the risk of requiring amputation like her sister.
Next step, refer her to a psychiatrist – but that costs money. We discussed with her exactly how she could obtain a Jackson homeless card, so all referrals, tests and medications would be free, and we could see her again.
By the end of the visit, I felt I had just come out of a whirlwind tunnel. Although our assessment and plan at the end of the visit didn’t address everything we had hoped for at the beginning of the visit, I know we helped this patient.
From her, I learned to look beyond a patient’s medical problems, taking into account a person’s psychosocial problems as well. Treatment plans are not “one size fits all.” Understanding this patient’s depression and lack of resources were critical to providing the best possible care. Referrals for x-rays or discussing diet wouldn’t have mattered; she couldn’t afford x-rays and she ate what she could afford.
I learned how to better support an overwhelmed patient who felt hopeless, as well as how to ask for help from the nurses, pharmacist and finance department to address extreme situations. No matter the situation in life, you always have to be adaptable to change, listen for the subtle comments, and prioritize the patient first- as a whole person- not just as a list of medical problems. By listening to her talk about walking to the clinic, and about her missing her family, we were able to probe further into her depression.
Medicine is an ever-changing field, whether it’s the patients, guidelines, economics, medications, or scientific discoveries. Medicine requires knowing how to adapt to change by knowing the whole story, and then working with the resources available. On the seventh day of my family medicine clerkship, the lady in red helped teach me those lessons.